We want you to be fully satisfied with your purchase. You may request a return or exchange within 14 days of receiving your order, provided the item is in its original condition, unused, and comes with the invoice and original packaging. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will replace or refund it at no extra cost. Custom-made items, or items that have been opened and used, are not eligible for return unless they have a manufacturing defect. Refunds are issued to the original payment method within 7 to 14 business days after we receive and inspect the returned item.
We offer delivery to most areas across the Hashemite Kingdom of Jordan. Orders are prepared within 1 to 2 business days of confirmation, and delivery usually takes 2 to 5 business days depending on your area. Shipping fees are calculated at checkout based on your delivery address, and orders above a certain amount may qualify for free shipping. We will contact you by phone to confirm the delivery time, so please make sure your phone number and address are correct. Upon receipt, please inspect the package in the presence of the courier and report any damage immediately. Delays may occur during peak seasons, official holidays, or bad weather.
We offer delivery to most areas across the Hashemite Kingdom of Jordan. Orders are prepared within 1 to 2 business days of confirmation, and delivery usually takes 2 to 5 business days depending on your area. Shipping fees are calculated at checkout based on your delivery address, and orders above a certain amount may qualify for free shipping. We will contact you by phone to confirm the delivery time, so please make sure your phone number and address are correct. Upon receipt, please inspect the package in the presence of the courier and report any damage immediately. Delays may occur during peak seasons, official holidays, or bad weather.